FAQs

FAQs FOR CUSTOM DESIGN PRINTING ON FABRIC

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These are frequently asked questions in the custom design printing products. Please take the time to read the answers below before placing orders as they are about our TERMS and CONDITIONS in the orders.

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                  ABOUT ORDERING                                                                                        ABOUT DIGITAL FABRIC PRINTING

 55_bullet_lightblue  What is Small Orders? What is Wholesale Orders?

i) Wholesale order

   The minimum order quantity is 50 yards for silk with max. 2 designs, and 100-200 yards for other fabric with the max. 4-6 designs.

The order will be processed with Color Matching in the sample and the production stage. 

To learn more information about our Wholesale, please Click Here now.  

ii) Small order

The order has small quantity per design less than the quantity defined in the WHOLESALE above, for example 10 scarves per design or 2 meters of printed fabric.

The order will be processed with Direct Printing.

For more details about Color Matching and Direct Printing, please refer to FAQ for Digital Textile Printing

55_bullet_lightblue How Do I Order?

i) For small orders, in which the total amount is less than $1,200 USD, you should  place the order in our ONLINE ORDERING for CUSTOM DESIGN PRINTING; unless you have custom sizes, you could place an order by direct CONTACT US

ii)  For Wholesale orders or the total amount is larger than $1,200 USD,  please CONTACT US or call us at 1-514-979-5962.   

iii) Either in online ordering or wholesale ordering, you should send us designs to info@silkmelody.com through a public server such as www.wetransfer.com or www.dropbox.com

 

55_bullet_lightblue What Is the Minimum Order Quantity?
- There is no MOQ required for orders placed in our online. 

- For the fabric that is not available in our online, which we call "custom fabric", it needs a MOQ variing with  different type of fabric, for instance, 50 yards (46 meters) for silk with Max. 2 designs, 100-200 meters for cotton and polyester with Max. 4-6 designs.

For other fabric’s MOQ, please CONTACT US for details.

 

55_bullet_lightblue If I Order the Same Product (same design and same material) at Different Times, Will the Product Be Identical from point of view printing colors, fabric softness, and finishing....etc

Since we are printing onto fabric not on paper, some factors will play dramatic roles in color fixation. Besides, some procedures must involve human work. Therefore, variations may occur even we print same design under constant system settings on same type of fabric. Below are some major reasons:

- material, including fabric and ink, may not come from the same batch.
- production condition may change, including steaming, temperature, and moisture, etc

If you want to have the close result for each orders, you have to meet our wholesale requirement as it will make samples with Color Matching for you to approve, which will become the reference for later production.

 

55_bullet_lightblue How Do I Send Design Files?

You should send designs to info@silkmelody.com by uploading design files to a public server, such as www.wetransfer.com or www.dropbox.com. Or you cluld Click Here Now to learn more about How To Prepare and Send Designs.

 

55_bullet_lightblue   What Kind of Fabric Do You Use?
Except nylon, we can print almost every fabric, including but not limit to silk ( satin, chiffon, Georgette, twill, crepe de chine), cotton (sateen, voile, canvas), viscose(rayon) , polyester, wool, cashmere, etc. However we mainly focus on silk, including producing silk scarf and pritning on silk with custom designs.



55_bullet_lightblue Will My Design Be Protected ?

We only access your design in order to produce your products by our facilities. We never disclose your design to the third party.


55_bullet_lightblue How Long can I Receive My Order?
Production time will take round two to three weeks from receiving artworks and order payment. Sometime the production time may extend due to the over loading in the post-treatment processes including washing and/or hemming.

After production, your order will be shipped by the shipping method that you choose, including Small Postal Packets in 10-30 days varying with destination country or DHL express in 3-5 days. Please see details in SHIPPING & PAYMENT

 

55_bullet_lightblue  What Kind of Shipping Methods Do You Use

We have two types of shipping methods: Small Postal Packets (SPP) by POST  and DHL Express (DHL) Shipping.

For more details about the Small Postal Packets and DHL express, please refer to the SHIPPING & PAYMENT

 

55_bullet_lightblue What Type of Payment Do You Accept?
For Online Ordering and all orders less than $1,200 USD
Silkmelody will accept the payment through Paypal service using:
• Credit card (Visa, Master card)
• American Express
• Bank account registered with Paypal

The amount limit for online ordering is about $1200 USD. If your order excesses this limit, the order placement will not be completed and you should directly order from us by CONTACT US

For all orders more than $1,200 excluding the shipping fee:
Wire money to our company's bank account

 

55_bullet_lightblue What Company Do You Use to Process My Online Payment? Is it safe?
We use the Paypal credit card processor to process your payment transactions. Paypal is one of the biggest and safest online transaction companies in Canada and worldwide. 
 

55_bullet_lightblue  Do I Have to Pay for Taxes and Customs duties?
If it applicable, customers are responsible to pay the Taxes and Custom Duties in their own countries or regions based on relative Taxes and Custom Duties policies. 

 

55_bullet_lightblue Can I Return My Order if I Do Not Like After Receiving?

Please refer to our RETUEN POLICY


 

55_bullet_red What Are Digital Textile Printing Advantages?
 - One of the biggest advantages is less minimum order requirement needed as compared with the traditional order, which meets the demand for the individual fashion and unique design concept or any customized requirement. 
- Digital printing shortens production cycle of 10 days less than traditional printing, if it is customized design and small number orders.
- No industry pollutions due to using ink instead of chemical materials and water spill in manufacturing of the traditional printing. Therefore it is echo friendly.
- It can achieve image copy of high definition from original designs to textiles with a high quality and vivid colors.
 
55_bullet_red How to Prepare Electronic Files for Custom Design Printing
1) Generate your electronic files from original designs (artworks, pictures on magazines, etc.) by professional high definition devices, such as a professional box camera and a scanner.
2) If you want, you could modify electronic files on computer using image editors, such as Photoshop, storing in CMYK Tiff or JPG format, 150-200dpi, and 1:1 proportion.
 

55_bullet_red What Kind of Inks Do You Use?
The Digital Textile Printer uses a variety of dye based inks including the disperse, the pigment, the acid, and the reactive ink depending on the type of fabric.
We use reactive ink printing on nature fabric like silk, cotton, linen, not pigment or acid ink like many western companies do. Comparing to pigment ink, reactive ink can achieve better printing quality, including brighter colors, softer fabric, stronger fastness, and more ink bleed in fabric back.


55_bullet_red How Are Color Fastness, Handle / Softness?
Digital printed fabric or scarf behaves in a same way as tradition printed ones, same color fastness and handle as known from traditional printing.


55_bullet_red Can Printed Fabric Be Washable?
Yes. It has same color fastness as the one in traditional printing. However, with respect to specific products that you have purchased, please follow caring instructions provided by the product producers.

55_bullet_red Can I Have Even Edge in Printed Fabric/Scarf?

 We have to understand that printing on fabric is not simply like printing on paper, which could keep even edge. Fabric have weft. Therefore, the textile industry sets up a standard of weft allowance for manufacturers to follow. We strictly work within the industrial weft standard for all printed fabric and finishing products, such as silk scarves.


55_bullet_red Will Prints on Fabric Achieve the Exact Same Look as Original Designs?

Due to certain unresolved technical and/or material issues, designs’ colors printed on fabric will not exactly look like those viewed on paper; and especially not those viewed exclusively on a computer screen. one of the reasons comes from color gamut issue. There are some colors in your design that are outside of the color gamut that our printer can not actually produce. Instead, it prints the color that is the closest to it , which may cause printout colors differ from design colors.

On the other hand, textile weaves and nap may dramatically or likely modify the final printed products. 

If you are very serious about the colors, you should place orders with Color Matching process. Please refer to Color Matchong below.

 

55_bullet_red  What Is about Color Matching? Do You Do Color Matching in Each Order?  Is There Charge on It?
The SilkMelody strives to produce the truest match to designs’ colors although some colors technically cannot achieve the ideal matching.  The color-matching is the default option adding in your
wholesale orders, in which a minimum order quantity is required, for example 50 yards per design for silk products . We do not do color matching for small orders, including online ordering or orders paid through Paypal invoices.  


We do color matching either comparing to a professional screen or to paper printouts provided by customers (not recommended unless you insist to do so). Both way consume a lot of sources not only material but technician work, to which we make a charge called Color Matching Fee.

55_bullet_red What Printing Method Do you Use for Online Ordering

   What is about Direct Printing

Direct print will be used for all small orders including online orders, in which we have special techniques to achieve printout colors as close as possible to design colors appearing on a standardized computer screen. In most of cases, our customers are happy with printing results. However we do not guarantee each individual order as this method is not yet perfect. To find out WHY, please see  the next FAQ.

When you want to print same design in next time order, the printing result may or may not be same as previous printout but we do not expect too far. If you are very serious to have same printing colors, you may consider to use Color Matching Method as described above. 

P.S. Please be aware that what you see on your monitor will not necessarily be what we see on ours. Our monitors are calibrated to our printers very precisely and your monitors are not.

 

55_bullet_red Will the Colors Be Printed Same For Same Design in different Orders?
Since we are printing onto fabric other than paper, some factors will play dramatic roles in color fixation. Therefore, variations may occur even we print same design under constant system settings on same type of fabric. Below are some major reasons.

- material, including fabric and ink, may not come from the same batch.

- production condition may change, including steaming, temperature, and moisture, etc.

However, if you have placed an sample order before with a Color Matching Fee, the colors will be kept as close as possible to the sample you have approved because we will redo color matching again under the present conditions. 

 

55_bullet_red Will My Design Be Protected ?

We only access your design in order to produce your products by our facilities. We never disclose your design to the third party.

 

55_bullet_red If I Order the Same Product (same design and same material) at Different Times, Will the Product be Identical from point of view printing colors, fabric softness, and finishing....etc

Since we are printing onto fabric not on paper, some factors will play dramatic roles in color fixation. Besides, some procedures must involve human work. Therefore, variations may occur even we print same design under constant system settings on same type of fabric. Below are some major reasons:
- material, including fabric and ink, may not come from the same batch.
- production condition may change, including steaming, temperature, and moisture, etc.

- The post-treatments hardly to be kept constantly due to human work involved in many stages, which might affect the fabric softness, the look of the fabric surface, etc.

When the issue happens with non-identical product in different orders, we will try our best to work with you in coming to a solution. In meantime. your understanding and cooperation would be great appreciated.



                                                                         Please Contact Us or Call Us at 1-514-979-5962
                                                         for questions you do not find answers here.







 


FAQ's ABOUT ORDERING

FAQ's ABOUT ORDERING

FAQ's ABOUT ORDERING for CUSTOM DESIGoppN PRINTING on FABRIC and on SILK SCARVES - the BEST DIGITAL TEXTILE PRINTING SERVICE PROVIDER

FAQ's ABOUT DIGITAL TEXTILE PRINTING

FAQ's ABOUT DIGITAL TEXTILE PRINTING

FAQs for digital textile printing on fabrics and silk scarves with the excellent quality. Contact us for any additional questions.