These are frequently asked questions in the custom design printing products. Please take the time to read through the answers below before placing orders as they are about our TERMS and CONDITIONS in the orders.
What is Small Orders? What is Wholesale Orders?
i) Wholesale order
Orders that meet the minimum order quantity for 50 yards of silk with max. 2 designs, and 100-200 yards of other fabric with the max. 4-6 designs.
The order will be processed with Color Matching in the sample and the production stage.
After you approve the samples, the production order will be delivered with close colors to the samples.
For more information about our Wholesale, please Click Here now.
ii) Small order
Orders that have small quantity per design less than the quantity defined in the WHOLESALE ORDERS above, for example 10 scarves per design or 2 meters of printed fabric.
Small orders will be processed with Direct Printing Method.
For more details about Color Matching and Direct Printing, please refer to FAQ for Digital Textile Printing.
How Do I Order?
i) For small orders, in which the total amount is less than $1,200 USD, you should place the order in our ONLINE ORDERING for CUSTOM DESIGN PRINTING; unless you have custom sizes, you could place an order by direct CONTACT US
ii) For Wholesale orders or the total amount is larger than $1,200 USD, please CONTACT US or call us at 1-514-979-5962.
iii) Either in online ordering or wholesale ordering, you should send us designs to email@example.com through a public server such as www.wetransfer.com or www.dropbox.com
What Is the Minimum Order Quantity?
For the fabric that is not available in our stock, which we call "custom fabric", it needs a MOQ variing with different type of fabrics, for instance, 50 yards (46 meters) for silk with Max. 2 designs, 100-200 meters for cotton and polyester with Max. 4-6 designs.
If I Order the Same Product (same design and same material) at Different Times, Will the Product be Identical from point of view printing colors, fabric softness, and finishing....etc
Since we are printing onto fabric not on paper, some factors will play dramatic roles in color fixation. Besides, some procedures must involve human work. Therefore, variations may occur even we print same design under constant system settings on same type of fabric. Below are some major reasons:
- material, including fabric and ink, may not come from the same batch.
If you want to have the close result for each orders, you have to meet our wholesale requirement as it will make samples with Color Matching for you to approve, which will become the reference for later production.
How Do I Send You My Design Files?
You should send designs to firstname.lastname@example.org before or after placing an order by uploading design files to a public server, such as www.wetransfer.com or www.dropbox.com. You may Click Here to learn more information about How To Prepare and Send Designs.
What Kind of Fabric Do You Use?
We only access your design in order to produce your products by our facilities. We never disclose your design to the third party.
After production, your order will be shipped by the shipping method that you choose, including Small Postal Packet by POST in 10-30 days varying with destination country or DHL express in 3-5 days. Please see details in SHIPPING & PAYMENT
What Kind of Shipping Methods Do You Use
We have two types of shipping methods: Small Postal Packets (SPP) by POST and DHL Express (DHL) Shipping.
For more details about the difference between the Small Postal Packets and DHL express, please refer to the SHIPPING & PAYMENT
ONE SUCCESSFUL PROJECT-
Turning the Art onto the Fashion Products
What Type of Payment Do You Accept?
The amount limit for online ordering is about $1200 USD, excluding shipping fee. If your order excesses this limit, the order will not be completed. You should directly order from us by CONTACT US
What Company Do You Use to Process My Online Payment? Is it safe?
Can I Return My Order if I Do Not Like After Receiving?
Please refer to our RETUEN POLICY